Help Center

Hello! Let’s solve your problem together.

We have created numerous explanations and tutorials to help you find the right answers to your questions.

Therefore, please check the answers to the most frequently asked questions and our tutorials before you send a support request. Please also visit our Forum.

How can we help you? Just follow the links below!

Do you have a question about Excire Foto, our desktop photo management app for Mac and Windows?

THEN CLICK HERE

Do you have a question about Excire Search, our plugin for Adobe Lightroom Classic?

THEN CLICK HERE

Would you like to know which product is right for you?

Excire Foto is the right thing if:
Excire Foto is the right thing if: You are looking for a powerful and reliable photo management software: manage your photos with Excire Foto and use your favorite app for editing. Keywords can be stored in the photo- or XMP files, so that they can be used in the Windows or Mac Spotlight search.

Metadata can also be transferred to Capture One and other apps. Further workflows are described in the Excire Foto manual and the tutorials.

Excire Search 2 is the right choice if:
Adobe Lightroom Classic is your standard photo management software. Our Lightroom Classic Plugin “Excire Search 2” is fully integrated in Lightroom Classic providing all the information you need to manage your photos and save metadata in photos or XMP files if desired.

The functionalities are almost identical in both products. Please note, however, that the databases of both products are independent of each other and the images must be initialized for both.

Most customer opt for the convenient bundle that provides more flexibility.

Where can I find my invoice from the purchase?

You will find a download link of your invoice in your mail from your Excire purchase, which also contains your licence key.

Have you lost or not received your license key?

If you did not receive a mail with your license key after your purchase or if you lost this mail, visit the following page:

https://shop.excire.com/license-recovery

There you can easily resend your purchase confirmation, including license key and download links. Please also always check your spam folder to see if the mail ended up there.

Have you lost your download link?

In our forum, you will always find download links for different versions of the apps in the “Announcements” section. Just follow the links below:

Excire Search Announcements

and

Excire Foto Announcements

Where can I cash my voucher code?

You can cash your voucher code on this page ! After successful cashing, the license key of the corresponding product will be sent to the email address, provided by you.

Do Excire products run on Apple devices with an M1 processor?

Yes! We offer a M1 compatible version for both Excire Search 2 and Excire Foto.

If you are undecided, you can test both products for free before buying:

Excire Foto trial version

Excire Search trial version

You have another request?

To the contact form